It’s unfortunate, but the service that was bad managed to get worse. I had no idea to say this, but I miss the SEF, the defunct Foreign and Borders Service.
A few days ago, I was at the Cidadão de Laranjeiras Shop in Lisbon, and it was to scare the size of the line. About 200 people were waiting for the doors to open. Most were immigrants seeking information or scheduling to obtain a residence permit in Portugal.