The main novelty of the new generation of the Citizen Card is contactless technology. In the future, it will be possible to use it as a transport ticket or ticket for a show.
Anew service model based on the integrated service of the various Public Administration entities, the Cidadão brand and the new Cidadão Card will be presented this Friday
The Citizen Card, in the new generation, will be “more complete, safer, more digital (…), very innovative in technological terms, featuring contactless technology , which simplifies the reading of information and opens (…) new cases of use ”, placing it at the “epicenter of what I would call a more active digital citizenship”, the Secretary of State for Administrative Modernization, Mário Campolargo, told Lusa.
“This advantage of contactless allows the interaction of services with Citizen Card , the reading of the information that is there, to be faster, more in line with what we have today on our bank cards or other types of cards”, he highlighted, in in line with the commitments made in the Recovery and Resilience Plan (PRR).
Speaking to RTP3, the Secretary of State for Justice, Pedro Tavares, also said that the new document will begin to be issued from June 10th, in which the face photograph will be larger and the chip will be on the back . In the future, it will be possible to use it as a transport ticket or, for example, as a ticket to attend a show. “These cards, also at European level, are more uniform”, highlighted the government official, highlighting the greater security of the document.
On the other hand, the new service model is now “based on the integrated service of the various Public Administration entities in a single location , and this single location can be a physical space, such as stores or Citizen spaces, digital space on the single portal of services or in the future Cidadão app”, said Mário Campolargo.
In both spaces, “closer, faster, more intuitive and friendlier service is guaranteed to all citizens, whether they are individuals or businesses, so that they can resolve their issues with the minimum of effort and time”, highlighted.
Thus, in “a very practical way”, when you want to “deal with one or more matters in person, for example Social Security or Registries and Notaries, the Institute of Mobility and Transport [IMT] or Finance in a physical space such as Citizen Store, there are single and integrated counters available ”, explained the Secretary of State for Administrative Modernization.
In this way, “the citizen will not necessarily need to know which entity is responsible for the matter that took him” to the Citizen Store or Space, “it being the State that has to organize itself to provide a simple and integrated service, using for this purpose the opportunities that are opened up by the progressive digitalization of Public Administration and by innovative technologies such as Artificial Intelligence [AI]”.
The same happens on your cell phone or computer, from the moment you access the digital space, “a new version of the portal and a new Citizen App”. In these two digital spaces “we will deliver and add more and more services and mobile applications with a more intuitive user experience ”, he said, highlighting the launch of the new App Cidadão, which “will adopt a personalized relationship” with the specific citizen, “anticipating their needs and preferences, concentrating all the information that is relevant to their interaction with the State”.
He added that the new service model “will begin to be implemented in Lojas de Cidadão 3.0 , for which the PRR notice is currently open”. In strengthening the PRR “it was understood that we should guarantee an even greater presence of Citizen Stores, Citizen Spaces, Mobile Citizen Spaces throughout the country and, therefore, we opened these new ten Citizen stores with this new service model, we opened also another 100, for a total of 400 Citizen Spaces and we will have the opportunity to enjoy 24 Mobile Spaces”.