Today marks the launch of a novel platform designed for streamlining nationality procedures, promising a complete digital transformation that will significantly enhance the efficiency of Registry services. This innovative platform is set to accelerate the processing of approximately 23,000 procedures during the registration phase by seamlessly integrating with the Civil Registry. Its key objective is to ensure both security and transparency in the entire process. Notably, various steps in the process, such as digitization, classification, and automatic integration with the civil registration system to generate birth registration, will now be automated, minimizing the need for manual intervention. Moreover, communications with external entities involved in nationality determinations—such as PJ, DGAJ, AIMA—will undergo increased automation. This implementation is projected to save approximately 20,000 work hours, equivalent to freeing up around 86 individuals to focus on tasks of higher value.
This moment signifies a new era in the evolution of nationality processing. Earlier this year, in February, the option to submit requests online was introduced, becoming mandatory for representatives in November, encompassing around 90% of the cases entered. Over the last ten months, more than 16,000 requests have been successfully submitted through this online channel, contributing to improved service efficiency and relieving the strain on the system by reducing the reliance on paper documentation.
Looking ahead, the new nationality platform will introduce the capability for real-time online monitoring of process phases from the onset of next year. This added functionality aims to bolster transparency and confidence in the process while further enhancing the efficiency of nationality processing.
Financed as part of the Recovery and Resilience Plan (PRR) within the citizen's life cycle framework, this project has received an initial allocation of 1.4 million euros. To date, Registry services have already invested around 1 million euros in nationality-related process recovery. These investments include extensive digitalization efforts, additional labor, and updated equipment. Expectations are high that by the fourth quarter of the coming year, all outstanding issues in the nationality domain will be comprehensively addressed.